Delivery and Returns

The time between your order and the arrival of the product at your door depends on the production of the product. You acknowledge that each product of El Llamafante is unique, requires a unique production and design approach and therefore the delivery time can vary from one order to another.

However, we ship all the products to your shipping address the next day from finishing the production.

On checkout you can choose:

  • Your shipping address
  • The shipping method

On checkout you will be presented with one or more shipping methods to your chosen shipping address. Availability of shipping methods vary from country to country. At the same time, you will be presented with:

  • Any applicable costs to any specific shipping method.
  • The approximate delivery time

Once you choose your shipping method, the shipping costs will be added to the total price.

You acknowledge that we are not responsible for any delays in the shipping of the product. The approximate delivery time presented to you at checkout is the time between shipping the product from our premises to the moment the product arrives to your shipping address. Any delays of that shipping time is beyond our control and you acknowledge that we have no responsibility for such delays.

When estimating the time between making the order and delivery to your shipping address, you shall take into account the time necessary for production of the product.

You also acknowledge that you are solely responsible for paying import-related taxes and tariffs in the country of delivery. The shipping does not pay for such taxes and tariffs. You are solely responsible for paying for them should the national, state, or local authorities require so.

You are solely responsible for the accuracy of the information you provide for the delivery of products. We are not responsible for any consequences in the case of receiving inaccurate information by you.

We may contact you by email for information related with the production time and the approximate shipping date. However, you acknowledge that such information is subject to changes due to the nature of production of the products you may order from the Online Store and we are not liable for any damages or other consequences due to such changes.

 

Cancellation, Returns and Refunds

Cancellation

You can cancel your order in 24 hours from ordering and you will be refunded.

Due to the nature of production, we cannot accept cancellation after 24 hours from ordering.

Returns and Refunds

We will issue a refund if:

  • If you don't like the product or the product is damaged you can ask for a refund within 21 days. Please note that you should send it back in the original packaging with pricing and labels, 
    all should be in the same state as sent. The cost of returning the good is your responsibility. Please send an E-Mail to info@el-llamafante.com Discounted products cannot be refunded, but you can get a coupon to exchange it if you wish so.  If you received a damaged product you can ask for refund or replacement please send pictures of the damaged product to: info@el-llamafante.com


We will not issue a refund if:

  • You have never received the product due to your mistake in providing the shipping address.

It is your responsibility to provide an accurate shipping address. If you haven’t provided an accurate shipping address and, as a result, we have shipped a product to the inaccurate address and you haven’t received it, we:

  • Resend the product to the right address once it is returned to our address, or

  • May take economically reasonable steps to ensure that the product is redirected to the right address. However, we do not guarantee that you will receive the product in such a case and we will not issue a refund.

Shipping rates:

  • Free Worldwide Shipping on Products over 300USD

Orders during weekdays will be shipped one day after the order has been made

Orders made on weekends will be shipped on Monday.

During sale periods, special deals or holiday seasons, delivery might take a bit longer than usual.

 

Production Time:

Clothing:

If the clothes are out of stock we will restock depending on the demand

Production time is two weeks

Shoes:

If they are not in stock it takes usually two weeks

(all clothes and shoes are made by hand in a small Fairtrade Factory in Mexico)